Return ~
& Cancelation
Here's how to return or exchange your item(s)
01. Fill out the Returns + Exchanges form on the back of your order summary—use the top box for returns, the bottom box for exchanges. Place the completed form with your item(s) in the original Coziva packaging, or any well-padded envelope or box.
02. Create and print your FREE USPS return label here, and attach it securely to the package.
03. Seal up the box and drop it off anywhere in the U.S. mail!
Once you’ve created a return label and sent it back to us, you can track your return. Look out for an email confirmation—we’ll let you know when your return is received and processing!
Mail your returns to:
No. 67 Ambetanna, Bandarawela.
Any questions about your return? Give us a call at +94 78 619 4997 or email us at [email protected]
For international orders
Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.
If you’re not totally obsessed with your Coziva purchase, you can return it within 10 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the credit to appear on your account.
Send your item via traceable method to the following address:
MAIL YOUR RETURNS TO:
No. 67 Ambetanna, Bandarawela.
Any questions about your return? Give us a call at +94 78 619 4997 or email us at [email protected]