Frequently Asked Questions

COZIVA is built around plant-based, DEET-free protection that's kind to skin and safe for the whole family. Instead of harsh chemicals and greasy sprays, we use naturally-derived essential oils in comfortable, wearable formats — so you get effective protection without the mess or the smell.

Yes. Every COZIVA product is 100% DEET-free. We rely on plant-based active ingredients that nature has used to keep bugs at bay for centuries, giving you peace of mind that what you're putting near your family's skin is gentle and considered.

COZIVA is designed to be gentle enough for all the family, from toddlers in the garden to grandparents on a coastal walk. As with any new product, if you have very sensitive skin we recommend a simple patch test first, and discontinuing use if any irritation occurs.

Our bracelets release a gentle protective zone for hours at a time and can last for days of regular use. For best results, keep them sealed in their pouch when not in use.

Yes — our bracelets are lightweight, adjustable and waterproof, so they're happy at the beach, by the pool or caught in a rain shower. Just slip one on and get back to the adventure.

Our bracelets are fully adjustable to fit comfortably on both children and adults, which is why one size suits the whole family. Simply adjust to the wrist or ankle and you're good to go.

Absolutely. Many families wear one on the wrist and one on the ankle for extra reassurance during peak bug hours at dawn and dusk. With 12 bracelets in every pack, there are plenty to go round.

UK delivery is free on every order, with no minimum spend. Orders are sent tracked and typically arrive within 2–3 working days. You can read the full details on our Shipping Policy page.

We offer a 30-day returns window on unused items in their original, resaleable condition. Full details, including faulty-item cover and how to return something, are on our Returns & Refunds Policy page.

We'd love to hear from you. Head to our Contact Us page to send a message, or email us directly at info@coziva.co.uk — we usually reply within one working day.