Privacy Policy

Last updated: October 2026

COZIVA ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. Please read it carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details including your name, billing address, shipping address, phone number, and email address.
• Payment information including payment card details and transaction information, which are processed securely by our payment providers.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, add to your cart, or purchase, return or cancel.
• Communications with us including the information you include when you contact our support team.
• Device and usage information including your device, browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.

How We Collect Personal Information

• Directly from you when you create an account, place an order, or contact us;
• Automatically through the Services using cookies and similar technologies;
• From our service providers who process information on our behalf.

How We Use Your Personal Information

• To provide the Services: to process payments, fulfil and ship your orders, manage your account, handle returns and exchanges, and provide a personalised shopping experience.
• Marketing and advertising: to send you marketing communications (where you have agreed) and to show you relevant online advertising. You can opt out at any time.
• Security and fraud prevention: to authenticate your account and detect and prevent fraudulent or unsafe activity.
• Customer support: to respond to your enquiries and maintain our relationship with you.
• Legal reasons: to comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• With vendors and service providers who perform services on our behalf (such as payment processing, IT, analytics, customer support, cloud storage, fulfilment and shipping).
• With marketing partners to provide marketing services, where permitted and in line with your choices.
• When you direct or consent to disclosure, such as to ship your order.
• In connection with a business transaction, or to comply with legal obligations and protect our rights.

Cookies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, and support marketing. You can control cookies through your browser settings, though disabling some cookies may affect how the Services work.

Third-Party Links

The Services may link to websites operated by third parties. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security & Retention

No security measures are perfect, and we cannot guarantee "perfect security." We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, and resolve disputes.

Your Rights & Choices

Depending on where you live, you may have rights to access, delete, correct, or receive a copy of your personal information, and to object to or restrict certain processing. If we rely on consent, you may withdraw it at any time. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights, and may need to verify your identity before responding.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or European Economic Area, we rely on recognised safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please email us at info@coziva.co.uk. For the purposes of applicable data protection law, COZIVA is the data controller of your personal information.