Returns & Refunds Policy

Last updated: October 2026

30-Day Returns

We offer a 30-day returns window from the date you receive your order. If you've changed your mind, you can return any unused item in its original, resaleable condition within 30 days for a refund.

14-Day Cancellation Right

Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of receiving your goods, without giving a reason. To cancel, contact us at info@coziva.co.uk with your order number. You then have a further 14 days to return the goods to us.

Hygiene & Opened Products

For health and hygiene reasons, bracelets that have been opened or worn cannot be returned, unless they are faulty. Only unopened items in their original, sealed and resaleable condition qualify for a standard change-of-mind return.

Faulty or Damaged Items

If a product arrives faulty, damaged, or is not as described, we will arrange a replacement or a full refund, including any return postage, once the issue has been confirmed. Please contact us with your order number and a photo where possible.

Refund Timeline

We refund to your original payment method within 14 days of receiving the returned goods, or of you providing proof of return, whichever is sooner.

Return Costs

For cancelled non-faulty orders, we refund the product price and standard delivery; customers are responsible for the cost of return shipping. For faulty items, we cover return postage.

How to Return an Item

Please contact us first at info@coziva.co.uk for the return address and a reference number. Return items securely, ideally in their original packaging, and obtain proof of postage. We cannot be responsible for items lost in return transit without proof of postage.

Questions

If you're unsure about anything, just email us at info@coziva.co.uk and we'll be happy to help.